Case Studies

Read real-life stories of how we have helped
families and individuals in our commun.

Food & Nutrition

Overview

This case study shows how Ummeed Welfare Foundation helped a low-income family get access to a ration card. It highlights the challenges faced by people in accessing government schemes and how proper guidance can make a difference.

  • Beneficiary: Kesar Jahan
  • Problem: No Ration Card
  • Solved By: Step-by-step guidance and follow-up

About the Beneficiary

Kesar Jahan lives in Navi Mumbai with her family of five members. Her husband works as a wall painter, but his income is not stable. Some days he gets work, some days he does not. Kesar Jahan also does part-time household work to support the family. Despite their efforts, managing daily expenses, children’s education, and household needs is very difficult.

The Problem

The family did not have a ration card. Because of this:
🔴 They were not getting food at subsidised rates
🔴They had to buy everything at full market price
🔴Their financial pressure increased
She had already tried to apply earlier, but the process
was confusing and incomplete.

Our Intervention (Step by Step)

1
Understanding
the Issue

We spoke with Kesar
Jahan and understood
her situation.

2
Building Trust &
Guidance

We explained the entire
ration card process in
simpie language.

3
Office Visit
Support

We guided her where
to go. which office to
visit. and what
documents to carry.

4
Application
Process

She got the correct
application form and
started the process.

5
Identifying the Issue

Her application got stuck
due to miesing documents.
which stopped the
process.

6
Follow-up & Coordination

We followed up with the
ration office. connected
her with the officer,
and explained her
situation.

7
Document Completion

She was guided to create
the required documents.
This required extra effort
and time, but she
completed it.

8
Final Submission

After completing all
documents, she
reapptied, submitted
everything properly,
and received her
ration card.

Challenges Faced

🔴 Lack of awareness about the process
🔴 Complex government procedures
🔴 Missing documents
🔴 Financial instability
🔴 Limited support system

Impact

🟢 The family now receives food at subsidised rates
🟢 Financial burden has reduced
🟢 Confidence has increased
🟢 Awareness about government schemes improved

Key Learnings

🔵Many people fail not because they are incapable,
but because the system is complex.
🔵Proper guidance and follow-up are very important.
🔵Small support can create a big impact.
🔵Continuous support is more effective than one-time help.

Conclusion

This case shows that even simple support like guidance
and follow-up can change lives.
Ummeed Welfare Foundation acts as a bridge between
people and government systems, helping individuals
access their basic rights and improve their quality of life.